The naysayers, the clairvoyants, the body politic, your mother are amongst the crowd sharing their views. They have well-articulated positions on some of the most inane topics, and continue to flex their cerebral might like a body-builder displays their ripped saran-wrapped muscles. Continue reading
Service design and front-line ideation are two sides of the same coin, as the interaction between service consumption and the delivery of service typically occurs at the interface. Continue reading
I wasn’t surprised when I discovered that the word Policy is derived from the French word Police. With a penchant for embracing change my consequential run-ins with the corporate police was to be expected. The good times! Continue reading
If you’ve ever worked in a corporate environment or had anything to do with sales you won’t be surprised to hear that ‘sales targets’ are often pulled out of a hat. Really? Yes, really. Continue reading
I’ve always been a sucker for the placebo story, a fake treatment that works 40% of the time. “Yeah man, she’s been ingesting these miracle sugar tablets for the last 6 weeks and all of her symptoms have gone.” The uplifting story of the placebo effect.
Recently, as I was eating an ear of corn, I wondered why the placebo effect hasn’t been utilized more often. Continue reading